Actividades de los centros de llamadas
Productos y servicios
Prestación de servicios de telemarketing
Actividades
Actividades de los centros de llamadas
Estudio de mercado y realización de encuestas de opinión pública
Actividades de los centros de llamadas
Estudios de mercado y realización de encuestas de opinión pública
Activities of call centres
Market research and public opinion polling
This company is engaged in the promotion and marketing services. It was founded in 1999 and conducts business from its registered head office which is strategically located in Madrid, Spain. The company is the leading firm in Spain in the field of customer relation management between companies and its clients through contact centers or multichannel platforms (telephone, Internet, and SMS). The company joined Grupo Atento at the end of 1999, drawing on the activity and experience of Estratel, a former subsidiary of the Telefónica Group specializing in Call Centres. The company transformed into a multichannel platform company, taking advantage of the synergies and diversifying its activities to companies and institutions that manage large customer portfolios. It leads the market with approximately 30 percent market share and its portfolio of clients includes prestigious companies and institutions such as: Iberia, Sanitas, Damm, the Valencian Government, the City of Barcelona, the City of Seville, BBVA, Siemens, Gas Natural and Telefonica. The company specializes in rendering customer services that focus on businesses' relationships with their customers through contact centres or multichannel platforms (telephone, fax, Internet). Furthermore, the company's catalogue of solutions and services is intended for those private and public businesses or institutions that want to improve their customer relations and transform customer management into a business opportunity.
